| Title: | Regional Manager, Fenton Family Dental (Silver Spring, MD) |
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| ID: | 1064 |
| Department: | Executive |
Seeking a world-class Regional Manager for a growing multi-location dental practice.
Fenton Family Dental, LLC, is a state-of-the-art multi-location dental practice serving families in Silver Spring and Clinton, MD. The company seeks a world-class "Regional Manager" to join the executive team and manage the day-to-day operations of its dental offices and play an integral role in the planning and development of additional dental office locations in the Washington DC Metro Area.
Fenton Family Dental is an entrepreneurial and growth centered business practice whose success formula is making sure that its dental experience is comfortable, personalized, affordable, and available for the families they serve. Fenton Family Dental has state-of-the-art facilities and technology and its physicians and technicians have extensive experience in all aspects of modern dentistry offering comprehensive dental care from preventive education and routine hygiene to cosmetic and restorative dentistry. While many insured families receive the majority of preventive services substantially for free, Fenton Family Dental offers many payment options for uninsured patients so that they too can receive the dental care they need, and in a manner that fits their budget. All families and patients have a number of financing options available to them including Fenton Family Dental's Convenient Payment Plans, In-Office Dental Plans, 0% Financing; and most notably their "Smile Now! Pay Later!" plans with affordable dental coverage as low as $29/month. Lastly, and not least importantly, Fenton Family Dental is available at the hours that working families and individuals can visit maintaining regular office hours of 7am to 7pm weekdays, plus additional weekend hours. These great family-oriented services are bundled and made known to patients and prospects alike through Fenton Family Dental's use of modern marketing methods including multi-channel social media campaigns and inbound marketing tools reaching customers and prospects dental information needs. Is it any wonder therefore that Fenton Family Dental is growing and seeks additional executive talent?
If you are a regional manager candidate who is hardworking, talented, get along with people, and have high integrity, then this position with upward management progression and future equity opportunity participation could be the right next career growth opportunity for you.
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Immediate Availability: |
For all inquiries please contact: |
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NOTE: All applications are to submitted online at: |
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Regional Manager
Fenton Family Dental has an immediate opening for a world-class Regional Manager to lead and manage two dental practice locations (Silver Spring and Clinton MD), and participate in strategic planning, implementation, and management of additional dental practice locations within the Washington DC Metro Area. The Regional Manager will report to the CEO and is responsible for the overall P&L responsibility of the dental offices and their day-to-day management. The Regional Manager will have direct reports (doctors and dental practice office managers) and in-direct reports (all other employees at these locations); presently there are two offices, 10 doctors, and 25 technicians plus clerical support staff, and the company is growing with future anticipated office and team members. The Regional Manager will be a key member of the executive team and will be responsible for the management, development, and coaching of our team members throughout the enterprise.
Whom we are looking for
Beyond the 'what' responsibilities of this position, we are looking for the 'who' that best fits our needs; we are seeking a great fitting candidate for the Regional Manager position that has the following demonstrated modes of thinking, acting, preparing, behaving.
Your drivers and mode of working
You know you are the right candidate for this position if…
- You are self-starter, self-driven, self-motivated, and passionate about doing great work. You have a practical approach to tasks and are efficient with both time and resources. You enjoy accomplishing tasks and feel great satisfaction for a job well done.
- You are detailed oriented, a planner and organizer, and prepared for foreseeable events; you are versatile and have a demonstrated capacity to multi-task and juggle many demands. You act deliberately and decisively with "calm urgency," not frenetic chaos. You enjoy managing your own time efficiently and can work in teams of others to achieve goals in an efficient and timely manner. You are adaptable and can roll with the tides as work effort and initiatives seem to ebb and flow in the construction business.
- You have curiosity and like to understand how things work, and it is as essential to you as reporting accurate data; when you know the mechanics of the business, you are more valuable as an advisor to your supervisor, and your team.
- You are a good negotiator; you can see all sides of the situation; you are logical and enjoy accurately identifying and resolving problems using logic and a systematic data-driven problem-solving approach.
- You are a professional with presence. You have developed people skills and can work effectively with teams. You can astutely ascertain situations, motivate your people when they are down (pump them up), and diffuse conflict situations (calm them down); this ability to work with the full-cycle of construction stakeholders will help you succeed in this position.
- You are not an excuse maker but instead, delight in taking ownership of your work responsibilities and decisions. You are perceptive and enjoying identifying the causes; effects, impact, and scope of potential financial risks and opportunities, and can provide decisive and accurate solutions.
- You demonstrate self-confidence and a willingness to take the initiative and responsibility for the completion of great work. You identify risks and make proactive improvements. You function effectively with responsibility and achieve results even in adverse circumstances.
- You have a high goal orientation and demonstrated accountability for results; you are persistent in overcoming obstacles to meet objectives. At a deeply personal level, you are competitive, and you like to win; and your drive to succeed produces regular results that improve your performance and lifestyle.
- You speak plainly and have sufficient humility to work effectively with others. You are one who takes the initiative without waiting to be given directions; you can maintain composure amidst a crisis. You strive for continuous improvement in your circle of influence.
- You have a calm demeanor, operate with transparency, honesty, candor, and speak with plainness, and can work effectively with people from many cultures and backgrounds. You are not easily disturbed by others and can see possibilities in all situations. You make places and situations better.
Regional Manager Position Description:
The Regional Manager is responsible for the day-to-day operations of Fenton Family Dental practice locations in Silver Spring and Clinton, MD. The Regional Manager is a key member of the Executive Team and will participate in the strategic planning and growth of the dental practice to include growing the footprint of the company with additional office locations. The Regional Manager provides leadership and oversight of operations for the Fenton Family Dental practice. The COO is responsible for promoting and implementing the Fenton Family Dental's mission, core values, vision, and mission through the development and implementation of effective operational processes. The Regional Manager is responsible for delivering the quality of care, service excellence, professionalism, and business literacy of our medical, professional, and support teams. The COO is responsible for positive relationships and effective communications with executives, dentists, and medical professionals and support staff, as appropriate. The COO develops plans to implement care and services based on need and consistent with the Fenton Family Dental strategic plan. The COO supports the CEO and fulfills the leadership role in the CEO's absence.
Specific responsibilities of the Regional Manager include:
• Works in coordination with the doctors, general managers, professional and support staff with full accountability for providing the highest level of service to Fenton Family Dental patients resulting in customer retention and referrals, ensuring that all Team Members are trained and functioning within our practice standards for excellence.
• Responsible for the operational and financial accountability of the multi-office dental practice, communicating any issues through the appropriate channels.
• Coordinate communication and meetings between the doctors, GMs, professionals, and support staff. Develop a meeting cadence for open communication and alignment of strategy in operations. Coordinate daily team huddles, weekly team meetings, and quarterly practice business meetings.
• Effectively communicate and develop a strong working relationship with the practice doctors and promote teamwork through cooperative and professional behaviors.
• Create, develop, improve, and promote the Fenton Family Dental policies, guidelines, professional expectations, and service standards.
• Responsible to support the doctors and their professional and business practice development
• Create and track business Key Performance Indicators (KPIs) and conduct an analysis of the monthly financial and operational performance of the practice to identify opportunities for improvement and communicate findings and recommendations to the executive team.
• Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.
• Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
• Assist in the interviewing, on-boarding and training of new hires.
Responsible for:
o Regional Practice Management (and regional practice P&Ls)
o Marketing and Sales
o Human Resources
o Recruiting
o Employee Relations
o Education and Professional Development
o Legal / Compliance
o Other duties as assigned
Requirements
Education/Skills:
• Master's degree in Health Administration, Business Administration, or other advanced health- or business-related degree preferred.
• Bachelor's degree in business, communications, health, operations, social science, or another subject germane to regional dentistry practice management required.
• Excellent verbal and written communication skills to communicate with a variety of individuals including physicians, professional and support staff, and the general public is required.
• Demonstrated ability to hire, train and coach your teams
• Demonstrated ability to market, sell, and grow dental or medical practice customer base, revenue, and profitability
• Strong, independent work ethic and have the ability to take initiative
• Excellent verbal and written communication skills
• Communicates and involves management in accordance with company policies
• Ability to coach and motivate others.
• Ability to work in a rapidly changing and stressful environment.
• Ability to make independent decisions as necessary.
• Ability to solve management issues and direct numerous and varied operations.
• Proven record of success in improving collections and overall practice growth
• Knowledge of billing and treatment case presentation preferred.
• Knowledge of insurance plans, billing, dental terminology, and treatment case presentation would be helpful.
• Experience managing staff and delivering on our customer service promise
• Ability to learn new systems and software programs quickly
• Professional appearance and demeanor
• Ability to plan, organize, develop, implement, and interpret the necessary programs, goals, policies, and objectives that are necessary for providing quality care and maintaining a sound operation.
• Prior knowledge or experience with management of multiple location dental practices, health care operations, or other hospital business units would be helpful, though not required.
• Progressive career experience as a senior operating officer of a multi-office dental practice or health care facility with experience that is broad-based is preferred.
• The ability to interact with physicians and leaders in the business community as necessary. Must have a strong understanding of and demonstrate skill in leadership, strategic management, change management, communications, team building, continuous quality improvement, and problem-solving, decision-making, and innovation, financial management of operations and stewardship of resources.
• Ensures execution of operational standards, including compliance within established company policies, procedures, and government regulations.
• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manages labor costs within budget guidelines.
• Increases and stimulates new patient growth and patient retention by supporting sales, marketing, and promotional programs for the assigned market.
• Communicates with Branch Managers regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Responds to doctor, patient, and employee grievances, complaints, and inquiries; seeks assistance when necessary.
• Actively works to build and sustain a joined leadership work environment with providers.
• Energetic
• Problem-solving
• Lifetime learner
• Performs other duties as assigned.
The compensation for this position is industry competitive and includes generous incentive compensation for outstanding performance.
Other
The position is available immediately.
Interested candidates are encouraged to apply online.
